Shipping and Store Policies
Our products are shipped from Utah via U.S. Postal Service Priority Mail, Media Mail, First-Class Parcel, First-Class International, or Priority International depending on destination and the shipping option you choose. I pack every order myself, and I try to ship all orders out on the next business day. Depending on order volume and other factors, it can sometimes take a bit longer for your order to ship.
We don’t charge for packaging or handling; you pay only the posted USPS rate for shipping, plus 6.85% sales tax if you live in Utah.
Returns, Cancellations, and Refunds
All sales are final. This means we can’t accept returns, and we don’t offer order cancellations or refunds. (As a small-press publisher, returns in particular have the potential to wipe us out.)
If you order a print book that is returned to me as undeliverable, I will contact you to confirm your correct address and attempt a reshipment. If the error was mine, I’ll reship at no charge. If the error wasn’t mine, you’ll need to send a new payment to cover shipping costs, as the USPS doesn’t refund shipping on undeliverable mail.
If I haven’t heard back from you after one week, I’ll refund your original payment less the cost of the PDF edition (which you already received) and shipping. Please check your PayPal address before making a purchase — I want you to get your books!
We pay a premium in order to provide excellent packaging, and we’ve shipped hundreds of books without incident, but it’s always possible that something will go wrong in transit. If you receive an item that was damaged during shipping, please email me at martin (at) enginepublishing (dot) com.